Ordering & Delivery Information

This page explains how ordering, payment and delivery work at Sound Services.

For full legal terms, please refer to our Terms of Trading.

Orders can be placed via our website for delivery within the UK.

If you require delivery outside the UK, please contact us before ordering. Overseas orders may be arranged by quotation and pro-forma invoice.

We welcome official purchase orders from UK organisations including schools, councils, universities, government departments and other public bodies.

We accept payment via:

• debit and credit cards
• PayPal
• bank transfer (BACS, CHAPS and SWIFT)

All online payments are processed securely via Worldpay and PayPal. Our website is encrypted using HTTPS for your security.

We do not store customer payment card details.

Orders are processed once payment has been received and cleared.

Please note:

• PayPal eCheque payments can take 7–9 working days to clear
• orders will not be dispatched until funds have cleared

All prices are subject to UK VAT at the current rate.

Prices may change in line with manufacturer or supplier pricing. Where possible, confirmed quotations will be honoured.

All quotations:

• are valid for 28 days
• apply only when accepted in full

Orders placed with cleared funds are usually dispatched promptly, subject to stock availability.

Orders placed before midday (Monday to Friday) will typically be dispatched the same working day. Orders placed later may be processed the next working day.

Delivery times are estimates and are not guaranteed.

Where items are in stock within the UK, typical delivery times are:

• 2 to 5 working days

Some products are supplied directly from manufacturers or imported to order. In these cases, delivery may take longer.

Typical lead times for non-stock or special-order items are:

• approximately 5 to 10 working days
• up to 14 working days in some cases

We will always aim to keep you informed of any extended lead times.

Longer delivery times may also apply to:

• Northern Ireland
• Highlands and Islands
• offshore locations

Deliveries are made using courier services or, where appropriate, our own transport.

• A signature or photographic proof of delivery may be required
• Couriers will normally attempt delivery more than once
• Failed deliveries may result in goods being returned

Please respond promptly to any delivery notifications or missed delivery cards.

Orders may be dispatched from multiple warehouses or suppliers.

As a result, items within the same order may arrive separately.

Additional delivery charges may apply for:

• large or heavy items
• specialist deliveries
• remote or offshore locations

Any additional charges will be confirmed where possible before dispatch.

For deliveries outside the UK:

• Please contact us before placing an order
• Orders may be supplied via pro-forma invoice in GBP
• Payment must be made by international bank transfer
• All bank charges are the responsibility of the customer

Availability and delivery times will vary depending on location.

Any issues must be reported in writing within 5 working days, including:

• damaged items
• missing items
• non-delivery

Please include your order reference, invoice number or purchase order details when contacting us.

By placing an order, you agree to our Terms of Trading.

For full details, please refer to our Terms of Trading page.

E&OE