Terms of Trading

For Your Security and Peace of Mind

For your personal security we have opted to not have any ‘customer accounts’ and ‘logins’ on our websites – what is not there cannot be hacked. Payment checkout is completed using Worldpay and PayPal secure servers and we are attested and validated by Worldpay’s Safer Payments programme

Sound Services website is encrypted for your security – we have our green padlock displayed in your browser address bar next to our https://www.soundservices.co.uk address

Terms of Trading and Other Useful Information

Contact Sound Services

For your peace of mind and security we prefer to discuss your proposed purchases with you before you buy – just call 01252 620227 – this also allows us to take your payment verbally which some prefer to paying online

Invoices to account customers are strictly net and due for payment within a maximum of 28 days of issue – all other invoices are issued for payment on or before delivery. All overdue invoices may incur interest

Cheque payments will need up to 7 working days to be cleared by the banks

Payment can be made via cheque, Visa, MasterCard, American Express, PayPal and debit cards including Maestro and Visa Debit using the Worldpay secure servers. Bank transfer payments by BACS, Chaps & Swift are also accepted. Orders for destinations outside of the UK must be paid for by Swift, BACS or CHAPS bank transfer


By purchasing goods from Sound Services you agree to our trading terms – written, verbal and implied

Goods are not supplied on sale or return. Please ensure that the items ordered fullfil your requirements. Should goods be returned to Sound Services without fault then outward and return carriage may be charged to the purchaser. If you are a consumer (rather than an organisation, business or trader etc.) this does not affect your rights under the Consumer Contracts Regulations (CCRs) regarding incorrectly supplied, faulty or damaged goods. Consumer Contracts Regulations may not apply to purchases made by organisations and businesses

Any costs incurred in collecting outstanding amounts (including interest, administration costs, court fees etc.) shall be passed on, in full to the customer, the purchaser and the keeper of the equipment in question. VAT will be added to these costs

All hires are due for payment prior to the event unless specific credit facilities have been arranged

Sound Services is an independent partnership company which is not tied to any one manufacturer or importer – this allows us to offer equipment that is economic and ideally suited to your requirements

The senior partner has 40 years experience in the sound and communications industry and Sound Services has been established for over 30 years

All work is personally supervised by the partners

All quoted and estimated prices are net, valid for 45 days and subject to VAT

Please note that any and all individual quoted and estimated prices are only valid should any proposal, quotation or estimate as a whole be accepted

Stage payment invoices shall always be issued for payment within these terms on all occasions when work is carried out in stages of installation or fixes

Quotations and estimates do not include any approbation for any or other unauthorised discounts

Sound Services is a partnership and registered for VAT in the UK

Our VAT registration number is: GB-479-7742-77

Our schedule D reference number is: 45182 81927

Our UTR Tax reference number is: 27656 79063

All invoiced prices are subject to VAT at the current rate

Sound Services is fully covered by Public Liability Insurance

Cancellations made by the customer without reasonable notice of any service or supply by Sound services may incur a cancellation charge

We are usually able to carry out installation work within 14 to 21 days of receiving your official purchase order

All building and electrical works are to be carried out by qualified others. It is understood that our access to any areas as required to install equipment and / or a complete sound system shall be unrestricted – temporary or permanent removal of any stacked or fitted furniture shall be carried out by others

Any access towers, hoists or platforms that are required for the job shall be charged extra

It is understood that we are able to park our vehicle(s) adjacent to the site or venue – any parking fees or charges may be added to the final invoice

Sound Services welcome official purchase orders emailed or posted from all Schools, Councils, Churches, Government Departments, Universities, Colleges etc.

Where appropriate it is assumed that any existing equipment and wiring that is to be re-used is of safe and good quality, meets any current regulation or requirement and is in total working order. Any extra work required on these items may be charged for

The content, layout and gist of all documents and webpages from Sound Services remain the intellectual property of Sound Services and may not be reproduced or distributed in any way without the prior written consent of Sound Services

Watts
Unlike many we endeavour to state wattage as RMS ratings (true wattage) – if we mean PPMO music power, US watts or peak watts we say so. Remember American peak PPMO music power watts can be stated as up to 4 times higher than RMS – often causing confusion

UK Licenses for Music, Wireless Microphones, Radiomics and In-Ear Monitoring (IEM)

Privacy
We are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998 and GDPR 2018

Download our GDPR Personal Data Privacy Notice (General Data Protection Regulation (GDPR) 25th May 2018)

What is your ‘Personal Data’?

Personal data is information that says something about you as an individual, so it will normally include your name, address, email address, telephone numbers and other contact details

What kind of information do we hold about you?

Apart from information that you give us so that we may fulfil your order we may also conduct online postcode or other searches to confirm your address etc.

We keep records of your purchases, emails and other correspondence so that we may be of future service to you

We do not process or hold any other personal data about you unless you specifically give written consent

Your online, customer not present (telephone order) and customer present payment details are securely processed by Worldpay and PayPal and we do not have or keep any details of your payment cards or bank details unless you specifically give written consent

Who do we share your personal data with?

Other than payment processors, including Worldpay & PayPal, DPD and other shippers / carriers and our suppliers, such a Monacor UK. AVSL Group and Prolight Concepts, when they send urgent orders direct to you on our behalf we do not share your personal data with any other organisation or individual

Why do we need your information?

We need to use your personal data in order to:

  • Provide quotations and estimates
  • Process your order for goods or services
  • Provide after sales support
  • Assess the quality of our service

We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary

We will not send you any unsolicited emails.

If you have any questions about this privacy statement please do not hesitate to contact us

Security
We take matters of web security very seriously

Our website is encrypted for your security – we have our green padlock displayed in your browser address bar next to our https://www.soundservices.co.uk address

When you order on-line you are transferred from our secure website to a third party server at Worldpay or PayPal using secure server software (SSL). This means that the information that you send is coded and secure

If you have any questions about this security statement please do not hesitate to contact us

Your Right To Cancel – Consumer Contracts Regulations and Distance Selling Regulations
Under The Consumer Contracts Regulations which replaced the Consumer Protection Distance Selling Regulations 2000 in 2014, a consumer (rather than an organisation, business or trader etc.) has the right to cancel a contract within fourteen days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty.  Please note that the Consumer Contracts Regulations (CCR’s) and Consumer Protection Distance Selling Regulations (DSR’s) do  not apply to purchases made by organisations or businesses

If you wish to cancel a contract please write to us, or email clearly stating your full details, invoice number and your cancellation instructions. To cancel the contract, you must give us written notice within fourteen working days starting from the day after you take delivery of the order – but you will be liable for the safe keeping of the products and the cost of returning the items to us in the original packing, please

Download our returns and cancellation form

Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address below – we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number. If it is more convenient, we can arrange collection by our couriers; any costs incurred will be deducted from your final refund in accordance with the Consumer Contracts Regulations

We will refund you the full amount paid for the goods, less the cost of any damage to the goods or packaging and less any costs to collect the goods, within 30 days of receipt of the notice of cancellation

Warranties

Carriage and Delivery

Ownership
All goods remain the sole property of  Sound Services until they are paid for in full. This retention of title shall allow Sound Services or its agents to recover any equipment supplied by them if payment in full is not forthcoming from the customer, purchaser or the keeper of the equipment in question

Fraud
Unfortunately levels of fraudulent orders, particularly via the Internet, are on the increase. We make every effort to check all orders as thoroughly as possible given the information available so please do not be offended if we have to contact you to make additional security checks after you have placed your order

For reasons of security, we will only deliver goods to the registered billing address for your credit card

These terms are the essence of any and all contracts

Why Sound Services?

  • Qualified advice from experienced people
  • Solid warranty
  • Advice before you buy
  • Email and telephone support
  • Good stock holding with back-up from our trading partners
  • Sound Services – a specialist family business since 1987

E&OE