UK orders
Please email to check current stock levels before placing your online order as suppliers are uncertain in these difficult times
UK website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £7.49 + VAT (£8.99 inc. VAT)
See ‘Non UK EU Orders‘ for details of shipping to the Republic of Ireland, Channel Islands and other offshore destinations
All orders must be paid for with cleared funds and placed by noon, Monday to Friday, to qualify for next working day despatch
Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal
Deliveries to islands, highlands & remote areas and larger items over 28kg or longer than 1m may incur additional carriage costs which will be charged separately prior to shipping
From 1st October 2020 all Monacor and IMG Stageline products will only be stocked in the EU warehouse in Germany – delivery may take up to 14 working days
Our carriers aim to deliver most orders for goods from UK warehouses within 3 to 5 working days
Our carriers do not offer next day services to highlands, islands or non-UK mainland addresses. Please allow 5 to 7 working days for deliveries to Northern Ireland, Republic of Ireland, Isle of Man and other offshore and highland destinations
Our carriers will attempt delivery twice before returning the shipment to our warehouse – returned shipments will be available for collection around 14 to 21 working days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries, including local orders which may be delivered by our own transport, will require a signature on receipt
Damaged items, missing items and non-delivery of goods must be reported in writing within 5 working days of expected delivery date – please always include PO and invoice numbers etc.
Please note that your order may be part shipped from various warehouses
UK purchase orders and accounts
Sound Services welcome official purchase orders from all UK based Schools, Councils, Churches, Government Departments, Universities, Colleges etc.
Official written purchase orders may be subject to differing charges to those detailed here
Non-UK EU orders
Our EORI No: GB479774277000
Details of shipping to the Republic of Ireland, Channel Islands and other offshore destinations is included here
Information regarding the supply and shipping to the EU is liable to change as details of the UKs exit from the EU become available
We supply to all EU customers however orders cannot be placed on our website and orders can only be delivered to a mainland UK address
EU orders may be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our bank, are to be paid by the remitter
Non-UK EU website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £7.49 + VAT (£8.99 inc. VAT)
Alternatively shipping and delivery to a non-UK EU address may be arranged by the customer in accordance with our despatch instructions
Orders that are being delivered outside of the UK cannot be placed on our website – Please email your requirements and we will reply with a pro-forma invoice in pounds sterling detailing costs and estimated delivery times for shipping to a non-UK EU address
If VAT registered we will require your letterhead showing VAT registration and EORI numbers prior to processing your order
Non-EU orders
Non-EU orders cannot be placed on our website
Please email your requirements and we will email a pro-forma invoice in pounds sterling detailing costs and estimated delivery times for shipping to a non-EU address
Non-EU orders may only be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our bank, are to be paid by the remitter
E&OE
