Getting Your Order – Carriage and Delivery

UK orders

We can only send website orders to UK destinations

Please note that all of our prices are subject to UK VAT – VAT will be added at order checkout

By ordering and purchasing goods from Sound Services you agree to our Terms of Trading

UK orders placed on our website which are over £200.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail – orders under £200.00 + VAT will have a carriage, packing and handling charge of £9.85 (£8.21 + VAT) added

Website orders can usually only be sent to the address registered with your payment provider

Larger items over 28kg or longer than 1m may incur additional carriage costs which will be charged separately prior to shipping

These postcode areas may also incur a delivery surcharge – we will do our best to use the most cost effective and reliable delivery solution if you are located in the Highlands or Islands

Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland – BT
Channel Islands – GY, JE
Isle of Man – IM
Scilly Isles – TR
Isle of Wight – PO30-41

All orders must be paid for with cleared funds and placed by noon, Monday to Friday, to qualify for next working day despatch when items are available from stock

Some products may be listed as ‘Available on back-order’ as they are distributed from EU warehouses and can take around 10 working days for delivery

Our carriers aim to deliver most orders for goods from UK warehouses within 5 working days

Our carriers do not guarantee ‘next day delivery’ and do not offer ‘next day services’ to highlands, islands or non-UK mainland addresses. Please allow longer delivery times to Northern Ireland, Channel Islands, Isle of Man and other offshore and highland and non-mainland UK destinations

Our carriers will attempt delivery twice before returning the shipment to our warehouse – returned shipments will be available for collection around 14 to 21 working days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries, including local orders which may be delivered by our own transport, will require a signature or photographic proof of receipt

Damaged items, missing items and non-delivery of goods must be reported in writing within 5 working days of expected delivery date – please always include PO and invoice numbers etc.

Please note that your order may be part shipped from various warehouses

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal

UK purchase orders and accounts

Sound Services welcome official purchase orders emailed or posted from all UK based schools, councils, churches, PCC’s, government departments, universities, NHS, police, fire & rescue, colleges etc.

Official written purchase orders may be subject to differing charges to those detailed here

Overseas Orders

Orders not from the UK – We only accept website orders from UK based customers and we cannot send orders to non-UK destinations. We are not usually able to ship to the EU, Republic of Ireland or addresses otherwise outside of mainland UK

Our EORI No: GB479774277000