Getting Your Order – Carriage and Delivery

UK orders

UK website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £6.95 + VAT (£8.34 inc. VAT)

All orders must be placed by noon, Monday to Friday, to qualify for same day despatch

Deliveries to islands, highlands and remote areas may incur additional carriage costs and larger items may incur a pallet or over-size item surcharge

For goods from UK warehouses our carriers aim to deliver most orders within 2 working days. Goods from mainland European distribution warehouses can take around 7 to 10 days. Our carriers do not offer next day services to highlands, islands or non-UK mainland addresses. Please allow 5 to 7 days for deliveries to Eire, Ireland, Isle of Mann and other offshore and highland destinations

Our carriers will attempt delivery two or three times before returning the shipment to us – returned shipments will be available for collection around 14 to 21 days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries will require a signature on receipt

Local orders may be delivered by our own transport and will require a signature on receipt

Orders may be collected in person from Fleet in Hampshire or from Monacor and IMG Stageline in Bedfordshire without incurring a carriage, packing and handling charge, by prior arrangement which we will confirm by email

UK purchase orders and accounts

Sound Services welcome official purchase orders from all UK based Schools, Councils, Churches, Government Departments, Universities, Colleges etc.

Official purchase orders and those placed by telephone or in person may be subject to differing charges to those detailed here

Non-UK EU orders

We supply to all EU customers however orders placed on our website can only be delivered to a mainland UK address. Please ensure your overseas invoice address is stated in the ‘additional information’ box at checkout

Non-UK EU website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £6.95 + VAT (£8.34 inc. VAT)

Alternatively shipping and delivery to a non-UK EU address may be arranged by the customer in accordance with our despatch instructions

Orders that are being delivered outside of the UK cannot be placed on our website – Please email your requirements and we will reply with a pro-forma invoice detailing costs and estimated delivery times for shipping to a non-UK EU address

If VAT registered we will require your letterhead showing VAT registration and EORI numbers prior to processing your order

Non-EU orders

Non-EU orders cannot be placed on our website

Please email your requirements and we will email a pro-forma invoice detailing costs and estimated delivery times for shipping to a non-EU address

Non-EU orders may only be paid for by international bank transfer direct to our bank and all banking fees and charges are to be paid by the remitter

E&OE