Getting Your Order – Carriage and Delivery

UK orders

Please note that all of our prices are subject to UK VAT

By ordering and purchasing goods from Sound Services you agree to our Terms of Trading

UK website orders over £150.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £150.00 + VAT will have a carriage, packing and handling charge of £9.50 + VAT (£11.40 inc. VAT) added

All orders must be paid for with cleared funds and placed by noon, Monday to Friday, to qualify for next working day despatch when items are available from stock

Deliveries to islands, highlands & remote areas of the UK including Northern Ireland and larger items over 28kg or longer than 1m incur additional carriage costs which will be charged separately prior to shipping

Monacor and IMG Stageline products are now stocked and distributed from the central EU warehouse and may take 14 working days for delivery to the UK

Our carriers aim to deliver most orders for goods from UK warehouses within 5 working days

Our carriers do not offer next day services to highlands, islands or non-UK mainland addresses. Please allow longer delivery times to Northern Ireland, Channel Islands, Isle of Man and other offshore and highland and non-mainland UK destinations

Our carriers will attempt delivery twice before returning the shipment to our warehouse – returned shipments will be available for collection around 14 to 21 working days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries, including local orders which may be delivered by our own transport, will require a signature or photographic proof of receipt

Damaged items, missing items and non-delivery of goods must be reported in writing within 5 working days of expected delivery date – please always include PO and invoice numbers etc.

Please note that your order may be part shipped from various warehouses

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal

UK purchase orders and accounts

Sound Services welcome official purchase orders from all UK based Schools, Councils, Churches, PCC’s, Government Departments, Universities, NHS, Police, Colleges etc.

Official written purchase orders may be subject to differing charges to those detailed here

Non-Mainland UK orders

We are no longer sending orders outside of the UK and this service is currently unavailable due to COVID-19, Brexit, EU VAT regulations and Global Supply Chain Disruption

Our EORI No: GB479774277000