Getting Your Order – VAT, Shipping, Paying & POs

Pop-Ups:
Please note that you may have to enable pop-ups from our website during our checkout proceedure

VAT:
Please note that all of our prices are subject to UK VAT

Shipping:
We can fulfil most orders from the UK but lead times for products shipped from EU warehouses may take around 10 days and some orders may be shipped directly from third party depots

We can only send website orders to UK destinations

Website orders can usually only be sent to the address registered with your payment card provider

UK orders placed on our website which are over £300.00 are despatched carriage free to most parts of mainland UK by carrier or mail – orders under £360.00 will have a carriage, packing and handling charge of £10.50 (£8.75 + VAT) added

Larger items/orders over 28kg or longer than 1m may incur additional carriage costs which will be charged separately prior to shipping

The following postcode areas may also incur a delivery surcharge – we will do our best to use the most cost effective and reliable delivery solution if you are located in the Highlands or Islands

Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland – BT
Channel Islands – GY, JE
Isle of Man – IM
Scilly Isles – TR
Isle of Wight – PO30-41

We list some products as ‘Available on back-order’ as they are distributed from EU warehouses and can take around 10 working days for delivery

Our carriers do not guarantee ‘next day delivery’ and do not offer ‘next day services’ to highlands, islands or non-UK mainland addresses. Please allow longer delivery times to Northern Ireland, Channel Islands, Isle of Man and other offshore and highland and non-mainland UK destinations

Our carriers will attempt delivery twice before returning the shipment to our warehouse – returned shipments will be available for collection around 14 to 21 working days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries, including local orders which may be delivered by our own transport, will require a signature or photographic proof of receipt

Damaged items, missing items and non-delivery of goods must be reported in writing within 5 working days of expected delivery date – please always include purchase order and invoice numbers etc.

Please note that your order may be part shipped from various warehouses and depots

Paying:
All orders must be paid for with cleared funds and placed by midday, Monday to Friday, to qualify for same working day despatch when items are available from stock

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal

T&Cs:
By ordering and purchasing goods from Sound Services you agree to our Terms of Trading

Sound Services welcome official purchase orders emailed or posted from all UK based schools, councils, churches, PCC’s, government departments, universities, NHS, police, fire & rescue, colleges etc.

Official written PO (purchase orders) may be subject to differing T&Cs to those detailed here which cover website orders

Orders not from the UK – We can only process website orders from UK based customers and we cannot send web site orders to non-UK destinations

Please email to check if we are able to ship to you in the EU, Republic of Ireland or at an address otherwise outside of mainland UK

Our EORI No: GB479774277000

Please email your requirements and delivery details and if we are able to fulfil your order we will email a pro-forma invoice in GBP pounds sterling detailing costs and estimated delivery times for shipping either to your UK based shipping agents or direct to you

Non-UK orders may only be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our UK bank, are to be paid by you, the remitter

E&OE