Getting Your Order – Carriage and Delivery

We will inform you as soon as we can if we are unable to fulfil your order – we do our best to maintain accuracy on our website however you can check current availabilty by email

UK website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £6.95 + VAT (£8.34 inc. VAT)

All orders must be paid for with cleared funds and placed by noon, Monday to Friday, to qualify for same day despatch

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal

Deliveries to islands, highlands and remote areas may incur additional carriage costs which will be charged separately prior to shipping

Larger items over 28kg or longer than 1m may incur a pallet or over-size item surcharge which will be charged separately separately prior to shipping

For goods from UK warehouses our carriers aim to deliver most orders within 2 to 4 working days. Goods from mainland European distribution warehouses can take 10 days or more. Our carriers do not offer next day services to highlands, islands or non-UK mainland addresses. Please allow 5 to 7 days for deliveries to Northern Ireland, Republic of Ireland, Isle of Mann and other offshore and highland destinations

Our carriers will attempt delivery two or three times before returning the shipment to us – returned shipments will be available for collection around 14 to 21 days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries will require a signature on receipt

Local orders may be delivered by our own transport and will require a signature on receipt

Occasionally orders may be collected in person from Fleet in Hampshire or from Monacor and IMG Stageline in Bedfordshire without incurring a carriage, packing and handling charge, by prior arrangement which we will confirm by email

Damaged items, missing items and non-delivery of goods must be reported withing 7 days (5 working days) of shipment

Please note that your order may be part shipped from various warehouses

Sound Services welcome official purchase orders from all UK based Schools, Councils, Churches, Government Departments, Universities, Colleges etc.

Official written purchase orders may be subject to differing charges to those detailed here

Our EORI No: GB479774277000

Information regarding the supply and shipping to the EU is liable to change as details of the UKs exit from the EU become available

We supply to all EU customers however orders placed on our website can only be delivered to a mainland UK address. Please ensure your overseas invoice address is stated in the ‘additional information’ box at checkout

EU orders may be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our bank, are to be paid by the remitter

Non-UK EU website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £6.95 + VAT (£8.34 inc. VAT)

Alternatively shipping and delivery to a non-UK EU address may be arranged by the customer in accordance with our despatch instructions

Orders that are being delivered outside of the UK cannot be placed on our website – Please email your requirements and we will reply with a pro-forma invoice in pounds sterling detailing costs and estimated delivery times for shipping to a non-UK EU address

If VAT registered we will require your letterhead showing VAT registration and EORI numbers prior to processing your order

Non-EU orders cannot be placed on our website

Please email your requirements and we will email a pro-forma invoice in pounds sterling detailing costs and estimated delivery times for shipping to a non-EU address

Non-EU orders may only be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our bank, are to be paid by the remitter

E&OE