Getting Your Order – Carriage and Delivery

UK orders

COVID-19: Unfortunately import freight costs have more than doubled due to COVID-19 and some new stock may incur an import surcharge – please email to confirm prices and to check current stock levels before placing your online order during these difficult times

UK website orders over £100.00 + VAT are despatched carriage free to most parts of mainland UK by carrier or mail and orders under £100.00 + VAT incur a carriage, packing and handling charge of £7.49 + VAT (£8.99 inc. VAT)

SeeNon UK Orders for details of shipping to the Republic of Ireland, Channel Islands and all other offshore destinations – sorry, this service is currently taking longer than usual

All orders must be paid for with cleared funds and placed by noon, Monday to Friday, to qualify for next working day despatch

Please note: PayPal’s eCheque feature allows customers to transfer money directly from their bank account to our PayPal account. eCheque payments differ from Bank Transfers, as they are not instant payments. eCheque payment funds require seven to nine working days after payment has been initiated to be cleared by PayPal – goods will not be released until those funds have been cleared by PayPal

Deliveries to islands, highlands & remote areas and larger items over 28kg or longer than 1m may incur additional carriage costs which will be charged separately prior to shipping

From 1st October 2020 all Monacor and IMG Stageline products will only be stocked in the EU warehouse in Germany – delivery may take 10 to 14 working days – sorry, this service is currently taking longer than usual due to Brexit requirements

Our carriers aim to deliver most orders for goods from UK warehouses within 5 working days

Our carriers do not offer next day services to highlands, islands or non-UK mainland addresses. Please allow 5 to 7 working days for deliveries to Northern Ireland, Republic of Ireland, Isle of Man and other offshore and highland destinations

Our carriers will attempt delivery twice before returning the shipment to our warehouse – returned shipments will be available for collection around 14 to 21 working days after the original shipment date. Please respond to all delivery advice cards promptly and be aware that deliveries, including local orders which may be delivered by our own transport, will require a signature on receipt

Damaged items, missing items and non-delivery of goods must be reported in writing within 5 working days of expected delivery date – please always include PO and invoice numbers etc.

Please note that your order may be part shipped from various warehouses

UK purchase orders and accounts

Sound Services welcome official purchase orders from all UK based Schools, Councils, Churches, Government Departments, Universities, Colleges etc.

Official written purchase orders may be subject to differing charges to those detailed here

Non-UK orders

Sorry, this service is currently taking longer than usual

Our EORI No: GB479774277000

Details of shipping to the Republic of Ireland, Channel Islands and all other offshore destinations is included here

Non-UK orders cannot be placed on our website

Please email your requirements and we will email a pro-forma invoice in pounds sterling detailing costs and estimated delivery times for shipping to a non-UK address

Non-UK orders may only be paid for in GBP pounds sterling by international bank transfer direct to our bank and all banking fees and charges, including those made by our bank, are to be paid by the remitter