For Your Security and Peace of Mind

For your personal security we have opted to not have any ‘customer accounts’ and ‘logins’ on our websites – what is not there cannot be hacked. Payment checkout is completed using Worldpay secure servers and we are attested and validated by Worldpay’s Safer Payments programme. Sound Services website is encrypted for your security – we have our green padlock displayed in your browser address bar next to our https://www.soundservices.co.uk address

Waranties and Other Useful Information

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Sound Services Warranty
Sound Services 12-month UK only, return to base warranty is valid from the purchase date of your new equipment – this guarantee, together with any manufacturers warranty, does not affect your UK legal rights

If the public address and PA sound system equipment is subsequently exported outside of the UK the warranty is passed to the exporter of that equipment

Used equipment, items from our ‘Used’ and ‘Clearance’ sections and headworn microphones (headmics) are covered by a limited warranty – this is normally 90 days from date of purchase – batteries, digital content, consumables and some other items are excluded from our warranty. Some items are deemed as disposable and the following statement is clearly added to the respective website entry ‘Please note that due of the nature and cost of this product we recommend that it be regarded as a limited life consumable item’

Headmics and headworn microphones that are used for exercise groups and classes should be replaced every 3 months or so for health, hygiene and reliability reasons due to ingress of sweat, perspiration and spittle

Media transport mechanisms and optical pickups are covered only for 1000 hours of actual use. This usually equates to around 12 months average use. We normally find that players last a lot longer than their warranty period if they and their associated media are looked after, kept clean and treated & operated correctly

Ingress of dirt, fluid & foreign objects, damage to cables & connectors, damage and corrosion caused by moisture such as saliva, perspiration, battery leakage & chlorinated atmospheres are expressly not covered by any warranty

The warranty is strictly return to base only and does not cover any carriage incurred returning equipment to Sound Services, any loss of earnings or any other costs whatsoever or any equipment not supplied by Sound Services

Sound Services does not loan equipment while any service or repair work is undertaken – however we will try and help if we can

All service and remedial work carries a 90-day warranty from the date of works – however this warranty strictly applies only to the parts replaced and to the original reported fault. Serviced equipment does not automatically invoke any new or extended warranties. Only faults described in detail can be traced and diagnosed – faults not adequately described may not be located – this will inevitably increase the workshop bench time which the equipment is subject to

Amplifiers will be damaged faulty speaker leads or speakers are used. Always look after interconnect cables – they are easily damaged in a portable or mobile sound system. The leads and any damage directly caused by using faulty leads is not covered by the manufacturers’ warranty unless the leads exhibit a manufacturing fault. Immediately stop using the system if you suspect that the speaker leads or speakers are damaged in any way

Maximum volume that any sound system is capable of producing before incurring equipment damage will be apparent by noticeable audio distortion – this may occur when the volume controls are set well away from maximum. If you can hear distortion then the system is being damaged. Turn the volume and bass down

Unlike many, we state wattage as RMS ratings – real watts – if we mean PPMO, Music Power, US watts or peak watts we say so. Remember American peak PPMO music power watts can be stated as up to 4 times higher than real watts – often causing confusion and possible damage to equipment when mismatched products are used together

Never use more than two 8Ω speakers per audio channel with portable and aerobics type low impedance sound systems

If re-chargeable batteries are used please be aware of how many recharge cycles your batteries are designed for

Always ensure that batteries are fitted the correct way round – incorrectly fitted batteries with reverse polarity may damage equipment and invalidate the warranty

Please note that wireless mic receivers can be effected by CD & DVD players, Plasma screens and other RF sources such as microwaves, mobile phones, wireless phone chargers and PMR radios – please keep your wireless mic receiver away from your CD player or RF source and do not try to transmit ‘through’ or close to a Plasma screen or stone walls etc.

These conditions apply unless revoked in writing

UK Licenses for Music, Wireless Microphones, Radiomics and In-Ear Monitoring (IEM)

Sound Services WEEE takeback scheme


Why Sound Services?

  • Qualified advice from experienced people
  • Solid warranty
  • Advice before you buy
  • Email and telephone support
  • Good stock holding with back-up from our trading partners
  • Sound Services – a specialist family business since 1987